Vancouver Island Radon Solution(“we”, “us”) is a small indoor air quality testing business operating on Vancouver Island, British Columbia. This policy describes the personal information we collect from visitors to this website and from people who contact us for a quote, a test, or general information, and from clients and occupants of the properties we test — and how we handle that information under Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)and British Columbia’s Personal Information Protection Act (BC PIPA).
1. What we collect
We collect the personal information you — or the person who arranges a test — choose to share with us, and information we record while testing. That includes:
- Name — so we can address you correctly.
- Email address — so we can reply, send quotes, and deliver test reports.
- Phone number — if you provide one, so we can schedule or clarify by phone.
- Property address or postal code — so we can confirm coverage and quote travel accurately.
- The content of your enquiry — anything you write in a message, email, or voicemail to us.
- Booking and agreement details — when you book a test: the property type, your role (owner, tenant, landlord…), access instructions, pets, known hazards, whether the property is rented, contact details for anyone who will let us in, your answers in the Service Agreement, your typed signature, and the date, time, IP address and browser used to sign.
- Occupant details — if someone other than the client lives at the property (for example a tenant), their name, contact details and answers on an Occupant Acknowledgment.
- Photos and test records — photos of device placement, the rooms tested and test conditions; device serial numbers; test data and results.
This site does not use third-party analytics or tracking cookies, and we do not build behavioural profiles of visitors. The only cookies used are functional cookies required for the site to work.
2. How we use it
We use your personal information only to:
- Respond to your enquiry or quote request;
- Schedule, perform, and follow up on testing services;
- Deliver written reports and interpretation;
- Keep records of agreements and tests so we can answer questions, meet professional requirements and respond to legal claims;
- Send occasional service-related communication (e.g. confirming a booking, sharing results, or requesting re-test consent) — never marketing spam.
Only if you opt in separately — and you can withdraw at any time — we may also send you marketing emails, use photos of your property (with identifying details removed) in our marketing, or share your results with radon research programs without your name or exact address.
We do not sell, rent, or trade personal information to any third party under any circumstance.
3. Who else sees your information
Your personal information is shared with third parties only where strictly necessary to deliver the service you asked for:
- Our hosting provider — the servers that run this website. They process web-request metadata (IP address, browser info) only to deliver pages to you.
- Our email providers — used to deliver form enquiries, signing links, signed agreements and reports, and to run our team inbox. Message content is transmitted through their infrastructure.
- Accredited labs — when a test requires lab analysis, samples are sent to an accredited laboratory with only the details the lab needs to do the analysis — usually a sample ID and the test details.
- Payment processor — if you pay by card, the processor handles card data directly; we never see or store card numbers.
- People you authorize — for example a tenant, real estate agent or lender you ask us to share results with.
- Legal disclosure — where a law or court order requires it. If that ever happens, we will notify you unless legally prohibited.
Some of these providers store or process information outside Canada, including in the United States, where it may be subject to the laws of that country.
4. How long we keep it
- Enquiries and quotes that don’t lead to a booking: up to 24 months, then deleted or anonymized.
- Signed agreements, occupant acknowledgments, test data, laboratory and calibration records, photos and reports: up to 15 years after the test. Questions or legal claims about a test result can arise many years later, and 15 years is the longest period BC law allows for most claims.
You can ask us to delete your information sooner (see section 6). We’ll delete what we can, but we may need to keep records required to respond to legal claims or meet professional obligations.
5. How we protect it
Information is stored on encrypted disks with reputable service providers, transmitted over TLS (HTTPS), and access is limited to the small team that needs it to serve you. No system is perfectly secure — if we ever detect a breach that affects your information, we will notify you and the relevant privacy commissioner as required by law.
6. Your rights
Under PIPEDA and BC PIPA, you have the right to:
- Access the personal information we hold about you;
- Correct anything that is inaccurate;
- Withdraw consent and ask us to stop using or delete your information (subject to any legal record-keeping obligations);
- Complain to the Office of the Privacy Commissioner of Canada or the Office of the Information & Privacy Commissioner for BC if you believe we have mishandled your information.
To exercise any of these rights, email or call us using the contact details below. We will respond within 30 days.
7. Children
This site and our services are directed at property owners and tenants. We do not knowingly collect personal information from children under 13.
8. Changes to this policy
We may update this policy from time to time. The updated policy takes effect on the date shown at the top of this page. Material changes will be highlighted in a notice on the home page for at least 30 days.
9. Contact us
Our privacy officer is responsible for how we handle personal information. To ask a privacy question, request access, or file a complaint, contact:
- Privacy officer: Nasser Ferdosi, Owner
- Email: contact@vancouverislandradon.ca
- Phone: +1 (778) 674-8292
You can also reach us through the contact page.